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Terms & Conditions

Terms and Conditions

Welcome to The Kites Club! By accessing and using our website, purchasing our products, or engaging with our services, you agree to comply with the following terms and conditions. Please read them carefully.

 

1. General Terms

  • The Kites Club specializes in handcrafted candles and related products.

  • By placing an order, you confirm that you are at least 18 years old or have permission from a legal guardian.

  • We reserve the right to update or modify these terms at any time without prior notice.

 

2. Orders & Payments

  • All prices listed on our website are in [currency] and are subject to change without notice.

  • We accept various payment methods, including credit/debit cards, PayPal, and other secure payment gateways.

  • Orders are processed only after full payment is received.

 

3. Shipping Policy

  • Orders are processed and shipped within 2-4 business days.

  • Shipping rates are calculated at checkout based on location and order size.

  • Estimated delivery times:

    • Domestic: 3-7 business days

    • International: 7-21 business days

  • The Kites Club is not responsible for delays caused by shipping carriers or customs.

  • Tracking details will be provided once the order is shipped.

 

4. Returns & Exchanges

  • We accept returns and exchanges within 14 days of delivery.

  • Items must be unused, in their original packaging, and in the same condition as received.

  • Customers are responsible for return shipping costs unless the item was damaged or defective upon arrival.

 

5. Damaged or Defective Items

  • If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damaged product and packaging.

  • We will offer a replacement or full refund, including shipping costs.

 

6. Non-Returnable Items

  • Used candles, personalized/custom orders, and sale items are non-returnable and non-refundable.

 

7. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, refunds will be processed to the original payment method within 5-7 business days.

 

8. Product Safety & Usage

  • Never leave a burning candle unattended.

  • Keep candles away from children, pets, and flammable materials.

  • Follow all safety instructions provided on product labels.

 

9. Intellectual Property

  • All content, images, and branding on our website are the property of The Kites Club and cannot be used without prior written permission.

 

10. Limitation of Liability

  • The Kites Club is not liable for any injuries, damages, or losses resulting from improper use of our products.

 

11. Contact Information For any inquiries or concerns regarding our policies, please contact us at thekitesclub@gmail.com or +91 93411 26390.

By purchasing from The Kites Club, you acknowledge that you have read, understood, and agreed to these terms and conditions.

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